Support

Frequently asked questions and how to reach us.

How do I connect my mug?

Make sure your mug is awake (place it on its charging coaster or pick it up) and that Bluetooth is on. Open MugBar, tap Scan for mug, and MugBar will find and connect to it. On first launch, allow the Bluetooth permission when prompted, MugBar needs it to talk to your mug.

MugBar can't find my mug. What should I do?

A few things to check:

• Confirm Bluetooth is on and you granted MugBar permission to use it.
• Make sure the mug is charged and awake.
• A mug can only be connected to one app at a time. If the official mug app is open and connected, close it (or disconnect there) so MugBar can connect.
• Scanning stops automatically after 30 seconds, just tap Scan for mug again to retry.

Which mugs does MugBar work with?

MugBar is designed to work with the Ember® Mug over Bluetooth. It is an independent app and is not affiliated with Ember Technologies, Inc. Other smart mugs are not currently supported.

Does MugBar work on both Mac and iPhone?

Yes. There is a macOS menu bar app and an iOS app with widgets. Each connects to your mug directly over Bluetooth on that device.

Where do I see the temperature?

On Mac, the current temperature appears right in the menu bar; click it for target temperature, battery, and connection status. On iPhone, add a MugBar widget to your Home Screen or Lock Screen, and while your drink is heating or cooling you'll see a Live Activity on the Lock Screen and in the Dynamic Island.

My widget or Live Activity isn't updating.

Widgets show the latest reading MugBar received. Open the app once so it can connect to your mug; readings then refresh automatically as your mug reports changes. If a reading looks stale, opening the app will reconnect and bring everything up to date.

Can I change the target temperature from MugBar?

MugBar shows your mug's current target temperature. To change your target, use the controls on the mug itself. Broader control from within MugBar may come in a future update.

Will MugBar drain my battery?

No. MugBar uses an efficient push-based Bluetooth connection, it reacts to updates your mug sends rather than constantly polling, so the impact on your device battery is minimal.

Is my data private?

Completely. MugBar collects no data, has no account, and no tracking. Everything happens on your device. See the Privacy Policy for details.

How do I join the beta / when is it on the App Store?

MugBar is heading to TestFlight and the App Store soon. To request beta access, email support@mugbar.app.

Still need help?

Email us and we'll get back to you. That's the only way we handle support, and we read every message.

Email support@mugbar.app